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Data Centre Operations Specialist

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An opportunity has arisen for a Data Centre Operations Specialist who will help support our customers and help in the deployment of new technologies. 

 

  • Be the first point of escalation for complex tasks/projects;
  • Be a catalyst in the transfer of knowledge between the Systems, Networks and DC Ops teams;
  • Coordinating with Facility, DC Ops and NetOps for the passing of bearer network cabling within the DC. (Eg Area 1 to Area 2 interconnection; Telco connectivity – fibre from outside to the rack) ;
  • Managing DC Customer projects (eg. Racking new infrastructure, new installations, removals etc);
  • Assist in the deployment and support of new and ongoing projects as well as the X-as-a-Service (XaaS) offerings such as Cloud, Backup services, Firewall services, Dedicated server services etc.;
  • Being a reference for the team and help with the onboarding process;
  • Introduce a scheduling culture both internally and with customers;
  • Provide recommendations and suggestions for improvements;
  • Assist operations manager in planning, organizing and coordinating functions relating to the team's operation;
  • Coordinates with other departments to achieve optimal work production across the board;
  • Assist with all team duties.

The ideal candidate will :

  1. Be a team player and be able to work well with colleagues towards accomplishing common goals;
  2. Be detail oriented and get the job done efficiently and effectively;
  3. Be capable of managing their time well and be able to work under pressure with minimal supervision;
  4. Be able to project manage;
  5. Be willing to undergo certifications as requested by the company;
  6. Industry certification from Microsoft, HP, Cisco or other IT industry leaders will be considered an asset.
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