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Desktop Support Executive

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An opportunity has become available for a Desktop Support Executive to join our team.


  • Responding to requests from the Clients, via phone, email and onsite;
  • Logging calls in support system according to ITIL practices;
  • Inspect, troubleshoot and repair of IT products, networks, software and cloud solutions;
  • Installation of operating systems such as Microsoft Windows, ios, Mac os;
  • Provide remote and onsite support to customers;
  • Responsible for troubleshooting and resolution of computer and mobile device hardware & software issues, telephony, printers and networking;
  • Willing and able to work overtime, weekend and after hours along with an on call rotation.

Required Skills:

  • Detail oriented individual with a strong drive to achieve work success;
  • The ability to work on his/her own initiative and also as part of a team;
  • Friendly, outgoing and flexible attitude;
  • Expert knowledge of computer applications (Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Mac OS, Visio);
  • Knowledge of remote imaging tools (SCCM & MDT);
  • Good products knowledge and in-depth view of future technologies;
  • Good knowledge for troubleshooting and repairing IT products including (desktops, laptops, tablets and smartphones);
  • Good knowledge of Office 365, Microsoft technologies and ITIL ;
  • Experienced in wireless, LAN, VPN, DSL;
  • Excellent verbal and written communication skills in both English and Maltese;
  • Customer oriented with good interpersonal skills;
  • A highly organized and proactive individual.


  • Relevant Diploma or Degree;
  • Microsoft Certifications;
  • Cisco Certifications.
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